Terms & Conditions

Last updated: 8 October 2026

 

Welcome to Certified Running.

 

These Terms & Conditions govern your use of the Certified Running website and your purchase of products, services and event entries offered by Certified Running, referred to throughout as “Certified Running”, “Certified”, “we”, “us” or “our”.

 

Our offerings may include running events, training programmes, coaching services, clothing, merchandise and other related products and services.

 

By accessing or using our website, you agree to comply with the terms governing website use. By registering for an event or purchasing a product or service, you also agree to the applicable purchase terms and any additional conditions made available before completing your transaction.

 

If you do not agree with these Terms & Conditions, please refrain from using our website or purchasing our products and services.

 

1. Website Use

 

You agree to use our website lawfully and responsibly.

 

You must not:

 

• Use the website for any unlawful, fraudulent or unauthorised purpose.

• Attempt to interfere with the security or functionality of the website.

• Upload or transmit viruses, malicious software or harmful code.

• Attempt to access restricted areas or information without authorisation.

• Copy, reproduce or commercially exploit website content without permission.

• Provide false or misleading information when making a purchase or registration.

• Use the website to harass, abuse or infringe upon the rights of others.

 

We reserve the right to restrict or suspend access where reasonably necessary to protect the website, its users or our business.

 

2. Products and Services

 

Certified Running may offer a range of running-related products, services and experiences, including:

 

• Running races, competitions and events.

• Digital and personalised training programmes.

• Individual and group coaching services.

• Clothing, accessories and merchandise.

• Community activities, workshops and other experiences.

 

All products and services are subject to availability.

 

We aim to provide accurate descriptions, images, prices and other information. However, minor differences in product appearance, colour, presentation or specifications may occur.

 

Additional terms may apply to particular products, services or events and will be communicated before purchase where relevant.

 

3. Pricing and Payments

 

Unless otherwise stated, all prices are displayed in Australian dollars (AUD).

 

Prices include applicable taxes where required by law. Any additional delivery charges, transaction fees or other costs will be disclosed before payment.

 

Payments may be processed through secure third-party providers, including e-commerce and event registration platforms.

 

We do not generally store complete credit or debit card details.

 

Prices may change from time to time. Changes will not affect purchases already accepted and confirmed, except where otherwise agreed or permitted by law.

 

4. Orders and Purchases

 

By placing an order, you agree to provide accurate and complete contact, billing, delivery and payment information.

 

An order is considered accepted once it has been confirmed by Certified Running or the relevant purchasing platform.

 

We may decline or cancel an order where reasonably necessary, including where:

 

• An item is unavailable.

• Payment cannot be verified or completed.

• Information provided is materially inaccurate.

• There is evidence of fraud or unauthorised purchasing.

• An obvious pricing or listing error has occurred.

 

Where an order is cancelled after payment has been received, we will notify you and provide an appropriate refund or other remedy in accordance with applicable law.

 

We may limit purchase quantities where reasonably necessary to manage inventory, prevent unauthorised resale or maintain fair access to limited-release products.

 

5. Event Registrations

 

Registrations for Certified Running events may be processed through third-party platforms, including Race Roster.

 

Each event may have specific requirements relating to registration, eligibility, entry fees, participation, race rules, wave allocations, refunds and transfers.

 

By registering for an event, you agree to the event-specific Terms & Conditions and Participant Waiver & Risk Acknowledgement presented during registration.

 

Event entries are personal to the registered participant and may not be transferred or resold without authorisation from Certified Running.

 

Participants must follow all reasonable instructions provided by event organisers, officials, medical personnel, security and venue staff.

 

Certified Running may refuse participation, disqualify or remove a participant where reasonably necessary for safety, medical reasons, misconduct or serious breaches of event rules, subject to applicable law.

 

6. Event Changes, Postponements and Cancellations

 

Certified Running may reasonably modify an event where required due to adverse weather, safety concerns, venue restrictions, government directions, operational requirements or circumstances beyond our reasonable control.

 

Changes may include modifications to:

 

• Event dates and start times.

• Course routes or distances.

• Start and finish locations.

• Wave allocations.

• Participant capacity.

• Event schedules or formats.

 

If an event is postponed or cancelled, we will communicate the situation and available options to registered participants as soon as reasonably practicable.

 

Refunds, transfers, credits or other remedies will be determined in accordance with the event-specific terms, the circumstances of the change and applicable consumer law.

 

Nothing in these Terms removes any legal right to a refund or other remedy where an event is cancelled, significantly changed or not supplied as required by law.

 

7. Training Programmes

 

Certified Running may offer digital, written, general or personalised running and fitness training programmes.

 

These programmes are intended to provide structured training guidance and general fitness information.

 

By purchasing or participating in a programme, you acknowledge that:

 

• Physical activity involves risks, including injury, illness and overexertion.

• You are responsible for assessing your physical condition and ability to undertake the programme.

• Training may need to be adapted to individual ability, experience and circumstances.

• You should seek appropriate medical advice where you have concerns about your health or fitness.

• Results and performance improvements vary between individuals.

 

Training programmes do not replace professional medical advice, diagnosis or treatment.

 

Unless expressly included in the product description, purchasing a training programme does not include ongoing personalised coaching, feedback or additional support.

 

We do not guarantee any particular race time, performance improvement, physical outcome or result.

 

8. Coaching Services

 

Where Certified Running provides coaching services, the scope, duration, pricing and delivery method will be communicated before purchase or booking.

 

Clients are responsible for providing accurate information relevant to their training and participation.

 

Any applicable appointment cancellation, rescheduling, programme update or communication arrangements will be confirmed when the service is booked.

 

Certified Running will provide coaching services with due care and skill, in accordance with applicable consumer guarantees.

 

No specific performance outcome or result is guaranteed.

 

9. Digital Products

 

Digital products may include downloadable training programmes, guides, educational resources and other electronic materials.

 

Digital products will be delivered through the method stated at purchase, which may include email, direct download or access through an online platform.

 

Unless expressly stated otherwise, digital products are provided for personal, non-commercial use only.

 

You must not reproduce, distribute, resell, publish, share or commercially exploit purchased digital materials without prior written permission from Certified Running.

 

Purchasing a digital product does not transfer ownership of any associated intellectual property.

 

If you experience issues accessing or receiving a digital product, please contact us so we can investigate and provide an appropriate resolution.

 

10. Clothing and Merchandise

 

Certified Running may sell clothing, accessories and other physical merchandise.

 

We aim to ensure that product descriptions, sizing information, images and specifications are accurate.

 

Actual product colours and appearance may vary slightly from website images due to screen settings and manufacturing processes.

 

Certain products may be released in limited quantities or made available for a limited period.

 

Product availability is not guaranteed until an order has been accepted.

 

If an ordered item becomes unavailable after purchase, we will contact you and provide an appropriate remedy, including a refund where applicable.

 

All products are supplied subject to applicable Australian Consumer Law consumer guarantees.

 

11. Shipping and Delivery

 

Shipping options, delivery costs and estimated delivery timeframes will be provided during checkout or before purchase.

 

Delivery estimates are indicative unless a specific delivery timeframe is expressly guaranteed.

 

We will take reasonable steps to dispatch orders within the stated timeframe and communicate material delays where practicable.

 

Customers are responsible for providing accurate delivery information.

 

If an order is lost, damaged, delayed or incorrectly delivered, please contact Certified Running so we can investigate and arrange an appropriate resolution.

 

Further information may be provided in our separate Shipping Policy.

 

12. Refunds, Returns and Exchanges

 

Refunds, returns, exchanges and cancellations depend on the product or service purchased.

 

Event Entries

 

Event-specific refund, cancellation and transfer conditions will be provided during registration. These conditions operate subject to applicable consumer law.

 

Clothing and Merchandise

 

Change-of-mind returns, exchanges and sizing-related returns are subject to our published Returns Policy.

 

Digital Products

 

Change-of-mind refunds may not be available once a digital product has been delivered or accessed, unless otherwise stated.

 

Coaching and Training Services

 

Cancellation, rescheduling and refund arrangements will depend on the agreed service terms and the circumstances involved.

 

Nothing in these Terms & Conditions excludes, restricts or modifies your rights under the Australian Consumer Law.

 

Customers may be entitled to a refund, repair, replacement, cancellation or other remedy where products or services fail to meet applicable consumer guarantees.

 

Any separately published refund, return or exchange policy must be read alongside these Terms & Conditions.

 

13. Health, Fitness and Personal Responsibility

 

Running, exercise and physical activity involve inherent risks.

 

Before participating in any Certified Running event, training programme, coaching session or other physical activity, you are responsible for considering your health, physical condition, experience and fitness level.

 

You should seek advice from an appropriately qualified healthcare professional where you have concerns about your ability to participate safely.

 

Certified Running may modify or discontinue an activity where reasonably necessary for participant safety.

 

Participation in organised events may also require acceptance of a separate Participant Waiver & Risk Acknowledgement.

 

14. Intellectual Property

 

All original content displayed on the Certified Running website, including logos, branding, graphics, photographs, videos, written materials, training programmes, designs and other creative assets, is owned by or licensed to Certified Running unless otherwise stated.

 

You may access and use website content for personal, non-commercial purposes.

 

You must not reproduce, modify, distribute, sell, publish or commercially exploit our content without prior written permission.

 

Purchasing a product or service does not grant ownership of any related intellectual property.

 

Unauthorised commercial use of the Certified Running name, branding or original content is prohibited.

 

15. Photography, Video and Media

 

Certified Running may produce photography, video and other media in connection with our events, activities, products and services.

 

Photography and filming at organised events are subject to applicable event-specific terms, participant waivers and any additional notices or consents.

 

Original media produced by or on behalf of Certified Running remains the property of Certified Running or its respective rights holders unless otherwise agreed.

 

Any use of a person’s image, likeness or voice will be subject to applicable law and relevant permissions or consents.

 

16. Third-Party Services and Websites

 

Our website may contain links to third-party websites, platforms, products or services.

 

These may include event registration providers, payment processors, delivery services, coaching platforms and social media services.

 

Third-party platforms may operate under their own terms, conditions and privacy policies.

 

Certified Running does not control the independent content, availability or practices of these services.

 

However, the involvement of a third-party provider does not remove any responsibility Certified Running has under applicable law for products or services it supplies.

 

17. Accuracy of Website Information

 

We make reasonable efforts to ensure that the information provided on our website is accurate and current.

 

Occasionally, information may contain typographical errors, omissions or inaccuracies relating to pricing, product descriptions, availability, promotions or other details.

 

We may correct such information when an error is identified.

 

Where a correction affects an existing purchase, we will contact the customer and handle any changes, cancellation or refund in accordance with applicable law.

 

Historical or general informational content may not always reflect current products, services or circumstances.

 

18. Customer Feedback and Submissions

 

We may provide opportunities for customers or website visitors to submit feedback, reviews, comments or other content.

 

You agree not to submit material that is unlawful, defamatory, abusive, misleading, offensive, fraudulent or infringes the rights of another person.

 

We may moderate or remove content from our website where reasonably necessary.

 

You retain ownership of original content you submit unless otherwise agreed.

 

We will seek any additional permission reasonably required before using customer submissions in advertising or promotional materials.

 

19. Promotions and Discount Codes

 

Certified Running may offer promotional pricing, discount codes, limited releases or special offers.

 

Promotional offers are subject to any conditions communicated when the offer is made.

 

Unless otherwise stated, promotional codes:

 

• Cannot be exchanged for cash.

• Must be used within the specified validity period.

• May be restricted to certain products, services or participants.

• May not be combined with other promotions.

 

We may withdraw, suspend or correct a promotion where reasonably necessary due to error, misuse, fraud or other legitimate circumstances, subject to applicable law and existing customer rights.

 

20. Privacy and Personal Information

 

Certified Running may collect and process personal information reasonably necessary to operate our website, administer events, process purchases, provide services and communicate with customers.

 

Information may be shared with trusted service providers where reasonably necessary to deliver a product, service or event.

 

Where relevant, health or fitness information provided in connection with coaching or event participation will be handled in accordance with applicable privacy obligations.

 

Marketing communications will be managed in accordance with applicable privacy and electronic marketing laws.

 

For further information, please refer to our Privacy Policy.

 

21. Limitation of Liability

 

Certified Running takes reasonable care in providing its website, products, services and events.

 

To the maximum extent permitted by law, Certified Running is not responsible for losses arising solely from circumstances outside its reasonable control, or from a user’s misuse of its products or services.

 

We do not guarantee that the website will operate continuously without interruption, although we will take reasonable steps to maintain its functionality and address issues.

 

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.

 

All products and services are supplied subject to applicable Australian Consumer Law requirements.

 

22. Changes to These Terms & Conditions

 

Certified Running may update these Terms & Conditions from time to time to reflect changes to our business, products, services, website or legal requirements.

 

Updated terms will be published on our website with a revised effective date.

 

Changes will generally apply to future website use and purchases and will not retrospectively remove contractual or statutory rights under existing purchases.

 

Where material changes affect an existing booking, purchase or ongoing service, we will communicate those changes where reasonably practicable.

 

23. Severability

 

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be severed to the extent necessary.

 

The remaining provisions will continue to apply to the extent legally permitted.

 

24. Governing Law

 

These Terms & Conditions are governed by the laws of New South Wales, Australia, subject to any mandatory consumer protections that apply.

 

Nothing in these Terms prevents a customer from exercising rights available under applicable Australian law.

 

25. Contact

 

For questions relating to these Terms & Conditions, purchases, products, services or event registrations, please contact Certified Running through the contact page on our website.