Privacy Policy

Last updated: 8 October 2026

Certified Running, referred to throughout this Privacy Policy as “Certified Running”, “Certified”, “we”, “us” or “our”, is committed to protecting the privacy and personal information of our customers, participants and website visitors.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our website, running events, training programmes, coaching services, clothing, merchandise and other products or services.

We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

By using our website, registering for an event, purchasing a product or engaging with our services, you acknowledge the information-handling practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Certified Running, we may collect the following types of personal information:

Personal and Contact Information

Full name.
Email address.
Phone number.
Date of birth or age.
Residential or delivery address.
Emergency contact information.

Event Registration Information

Race registrations and participation history.
Selected event and race wave.
Estimated finishing times.
Race bib numbers.
Actual race times and results.
Competition categories and age groups.
Relevant club or team affiliations.
Information necessary to administer event participation.

Purchasing and Transaction Information

Products and services purchased.
Billing and delivery details.
Order history.
Payment confirmation and transaction information.
Refund and return requests.

Training and Coaching Information

Where relevant to the services requested and with appropriate consent, we may collect information relating to:

Running and fitness experience.
Training history and performance.
Personal training goals.
Relevant injuries or medical conditions.
Physical limitations or other health-related considerations.

Website and Technical Information

IP address.
Browser and device information.
Website usage and interaction data.
Cookies and similar tracking technologies.
General location information derived from website activity.

We aim to collect only information reasonably necessary for our business activities or otherwise permitted by law.

2. How We Collect Information

We may collect personal information when you:

Visit or interact with our website.
Register for a Certified Running event.
Purchase clothing, merchandise or other products.
Purchase or enquire about training programmes or coaching.
Subscribe to our mailing list.
Complete a contact form or survey.
Enter a competition or promotion.
Communicate with us by email, social media or other channels.
Participate in events or activities organised by Certified Running.

Information may be collected directly from you or through third-party platforms and service providers used to operate our business, including event registration, payment, website and e-commerce systems.

Where appropriate, we will explain what information is required and why it is being collected.

3. How We Use Personal Information

Certified Running may use personal information to:

Process purchases, payments and registrations.
Organise, manage and deliver running events.
Allocate race waves and manage participant eligibility.
Provide timing, race results and participant records.
Deliver training programmes and coaching services.
Fulfil and ship merchandise orders.
Communicate important event or order information.
Respond to enquiries and provide customer support.
Manage refunds, exchanges and transfers.
Improve our website, products and services.
Conduct business analysis and understand customer preferences.
Maintain safety and respond to emergencies.
Comply with legal, regulatory and insurance obligations.
Send marketing communications where permitted by law.

We will not use personal information for purposes unrelated to those described above unless authorised or permitted by law, or where appropriate consent has been obtained.

4. Event Registrations and Race Results

Certified Running uses event registration and timing services to manage participation in running events.

Registration information may be collected and processed through platforms such as Race Roster and by our authorised event service providers.

Information may be used to:

Confirm registrations and issue race bibs.
Allocate participants to appropriate race waves.
Communicate race-day information and updates.
Manage event safety and participant requirements.
Record and publish official event results.
Resolve timing or registration enquiries.

Race results may be published on Certified Running’s website, the relevant registration platform, timing-provider websites and other event-related publications.

Published information may include a participant’s name, bib number, competition category, age or age bracket, finishing time and placing.

We do not publish participants’ personal contact details, full dates of birth, emergency contact information or medical information as part of ordinary public race results.

Event results may remain publicly accessible as part of the historical record of an event.

5. Health and Fitness Information

Where Certified Running provides training programmes, coaching or organised sporting activities, we may request information relevant to a participant’s health, physical fitness or ability to participate safely.

Health information is treated as sensitive personal information.

We will seek appropriate consent where required and aim to collect only the information reasonably necessary to provide the relevant service, administer an event or respond to safety concerns.

Health information may be accessed by authorised personnel where reasonably necessary and may be disclosed to first aid providers, medical professionals or emergency services in circumstances permitted by law.

We do not use sensitive health information for unrelated advertising or provide it to sponsors for their own marketing purposes without appropriate consent or other lawful authorisation.

6. Payments and Online Purchases

Payments for products, services and event registrations may be processed through secure third-party payment providers.

Certified Running may receive payment confirmation, transaction records and limited billing information necessary to administer purchases and provide customer support.

Complete payment card details are generally handled by the relevant payment provider rather than stored directly by Certified Running.

Payment providers may have their own privacy policies governing how they collect, process and protect payment information.

7. Marketing and Communications

Certified Running may send communications relating to our events, products, training programmes, merchandise, news and other activities where permitted by law.

Marketing communications may be sent by email, SMS or other appropriate channels.

We will obtain consent where required, and marketing communications will include an appropriate method of unsubscribing or opting out.

You may withdraw your marketing consent at any time by following the unsubscribe instructions or contacting us directly.

Opting out of marketing communications will not prevent you from receiving essential transactional or administrative messages relating to an existing purchase, registration or service.

We do not provide customer mailing lists to sponsors or unrelated third parties for their independent marketing purposes without appropriate consent or other lawful authorisation.

8. Photography, Video and Event Media

Photography, video and audio recordings may be captured at Certified Running events and activities.

These materials may be used for:

Event coverage and race reporting.
Social media content.
Website content.
Marketing and promotional campaigns.
Advertising.
Sponsor and partner communications.
Promotion of future Certified Running events.

Where applicable, additional information or permissions relating to event media will be provided through event registration terms, participant waivers or separate notices.

If you have concerns about a particular photograph or recording in which you appear, please contact us. We will consider reasonable requests relating to its use or removal in accordance with applicable law.

9. Disclosure of Personal Information

Certified Running may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide a requested product or service.

These parties may include:

Event registration and ticketing providers.
Race timing and results providers.
Website hosting and e-commerce platforms.
Payment processing providers.
Shipping and delivery services.
Coaching or training software providers.
Email and communication service providers.
Event contractors, officials and volunteers.
Medical and emergency service providers.
Professional advisers and insurers.
Government or regulatory authorities where required or authorised by law.

We aim to limit disclosures to the information reasonably necessary for the relevant purpose.

We do not sell customers’ or participants’ personal information to third parties.

Sponsors and commercial partners will not receive identifiable participant or customer information for their own unrelated marketing unless appropriate consent has been obtained or another lawful basis applies.

10. Third-Party Platforms

Our website and services may rely on third-party platforms, including Wix, Race Roster and other providers used for website hosting, e-commerce, event registration, payments and communications.

These providers may collect or process personal information when you interact with their services.

Where a provider collects information independently, its own privacy policy may also apply.

We encourage users to review the privacy policies of relevant third-party platforms.

11. Overseas Storage and Processing

Some third-party technology, hosting, registration, payment or communication providers may store or process personal information outside Australia.

Where personal information is disclosed to overseas recipients, we will take reasonable steps to protect that information and comply with applicable legal requirements.

The overseas locations relevant to our service providers are:

[INSERT VERIFIED COUNTRIES OR REGIONS USED BY YOUR PROVIDERS]

We will review this information as our service providers or data-handling arrangements change.

12. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the user experience.

These technologies may be used to:

Enable essential website features.
Maintain website performance and security.
Understand how visitors interact with website content.
Analyse traffic and improve our products and services.
Support advertising or marketing functionality where enabled.

Some cookies may be set by third-party services integrated into our website.

You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

Where required, we will provide additional information or choices relating to non-essential cookies and tracking technologies.

13. Storage and Security

Certified Running takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored using reputable third-party digital platforms and business systems.

We aim to use appropriate security measures, including access controls, account security and restricting access to authorised individuals.

While we take reasonable precautions, no internet-based system or electronic storage method can be guaranteed to be completely secure.

We will assess and respond to suspected data breaches and make notifications where required by applicable law.

14. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, satisfy legal or recordkeeping requirements, resolve disputes or manage legitimate business obligations.

Retention periods may vary depending on the type of information and the service involved.

For example, certain transaction records may need to be retained for accounting or taxation purposes, while event results may remain publicly available as a historical sporting record.

When personal information is no longer reasonably required and there is no legal obligation to retain it, we will take reasonable steps to securely delete, destroy or de-identify it.

15. Accessing, Correcting or Deleting Your Information

You may contact Certified Running to request access to personal information we hold about you or to request that inaccurate, incomplete or outdated information be corrected.

You may also request deletion of personal information.

We will assess and respond to requests in accordance with applicable law.

In some circumstances, we may need to retain certain information to comply with legal obligations, maintain accurate transaction records, resolve disputes or preserve legitimate event results.

We may request reasonable information to verify your identity before processing a request.

To make a request, please contact us using the details provided at the end of this policy.

16. Anonymous and Pseudonymous Interactions

Where lawful and practical, you may interact with Certified Running without identifying yourself or by using a pseudonym.

However, certain services, including event registration, coaching, purchases and deliveries, require accurate personal information to be provided.

If required information is not supplied, we may be unable to provide the relevant product or service.

17. Children and Participants Under 18

Certified Running may collect personal information relating to participants under 18 where necessary for event registration, coaching or other activities.

Where appropriate, registration and consent must be provided or authorised by a parent or legal guardian.

We aim to limit the collection of personal information about minors to what is reasonably necessary and apply appropriate protections to sensitive information.

Photography, filming, public results and promotional use involving minors will be handled in accordance with applicable law and relevant event conditions and consent requirements.

18. Privacy Enquiries and Complaints

If you have concerns about how Certified Running has collected, used, disclosed or handled your personal information, please contact us.

We will review your enquiry or complaint and aim to provide a response within 30 days.

Where additional time is required, we will communicate this where reasonably practicable.

If you are dissatisfied with our response, and the Privacy Act applies to the matter, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

19. Changes to This Privacy Policy

Certified Running may update this Privacy Policy to reflect changes to our business, services, technology providers or legal obligations.

Any updates will be published on our website with a revised effective date.

Where material changes affect how personal information is handled, we will provide additional notice or seek consent where required by law.

We encourage users to review this policy periodically.

20. Contact

For questions about this Privacy Policy, privacy complaints, or requests to access or correct personal information, please contact us at info@runcertified.com.au